Encore Access

Encore Access provides services to ensure that you get the access you want to more than 120,000 upcoming live concerts, events, and theater productions.

Dev Team was challenged to optimize business performance using business automation techniques. The list of challenges included support of the existing legacy system and existing features, an incremental update of the current legacy system for future needs, analysis of the current system to find new automation opportunities, and reducing the amount of manual work as much as possible. One of the challenges was a deployment of a Big Data cluster and operational database for the cluster.

Dev Team has performed multiple tasks enumerated here. Migration of legacy SQL-based systems to technologies that provide necessary flexibility, scalability, and testability. Deployment of multiple test and performance environments, CI and CD processes with SCRUM-based workflow with the ability to switch to Kanban when business needs require. Automation of hundreds of daily operations using a web-based dashboard and daily scheduled server-side processes. Gathering approximately 1-10GB of data daily in operational database and daily migration of the data into the data warehouse with following analysis of the data.

Hundreds of automated business processes significantly reduced business costs. The refactored legacy system provided the ability to implement easy maintainable, scalable, and testable solutions much faster than before. Estimates required to implement new features decreased twice, significantly reducing system development costs. Integrated Ability for performance and load balance monitoring allowed us easy to identify the system bottlenecks and fix them in no time. The easy and fast feature-to-production delivery process was implemented, allowing us to deploy any new features as soon as they are ready, without delays.